Cancellation of a CoroNet website.
To cancel your website, it is very easy.
Simply email billing@coronet.co.za and let them know your
website address and when you want to cancel your website. They will email you confirmation of your termination
within a few days. If you don't receive this confirmation do follow up to make sure they received your email.
If you want to cancel your website and no longer want to be billed you must advise them before
the last working day of the month so payment is not processed. We send out invoices on the 25th so you have
time to cancel. So the notice period is at least 1 day before last working day of the month.
We do not refund hosting fees that have already been paid, unless your written request for termination is
received within 7 days of its receipt of your initial order.
The onus is on you to ensure that Spaceacre receives your termination request.
If you'd like to keep the domain name you need to contact Hetzner (or another server of your choice) to open an
account with them. Once the account has been opened with Hetzner you can then request transfer from Spaceacre to
Hetzner. Once Hetzner have the domain they can park it for you.
contact hetzner(021 970 2000)
It's advisable to do this before you cancel the website as Spaceacre cancel the domain and hosting at the same
time.
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